Terms and Conditions
Mimos & Compª complies with legal standards regarding the protection of personal data of its employees, job applicants, customers, and suppliers, particularly those arising from national and community legal provisions and decisions of the National Data Protection Commission, namely, the General Data Protection Regulation (GDPR).
Data Controller
Mimos & Compª is responsible for the processing of personal data collected and processed on the balvera.pt website, as defined by the General Data Protection Regulation.
Mimos & Compª is headquartered at Rua Santa Luzia N 18 – Loja 1.23 – Centro Comercial Pombal Shopping – 3100 – 483 POMBAL, Corporate Entity number 510 007 724.
Email: loja@prendasnet.com
Phone: (236) 213 022
(Call to national landline network)
Personal data may also be collected in conjunction with brands we market in our stores and with whom we develop loyalty actions. When this occurs, the conditions under which the data is collected and processed are transparent and visible to the data subject, and subject to dual assurance, meaning covered by the Privacy Policy of Mimos & Compª and the respective brand’s Privacy Policy.
Application of General Sales Conditions
Using the website implies acceptance of the clauses presented in the Terms and Conditions (in the current version) at the time you access the website. If you do not accept, you should not access the site, as using it automatically commits you to respecting the conditions established in this document.
If these Terms and Conditions are not complied with, Mimos & Compª reserves the right to take legal action as provided by law. Mimos & Compª reserves the right to change these Terms and Conditions without prior notice.
The user is bound by the Terms and Conditions in the version existing at the time of use, so periodic consultation is advisable.
User Registration
Although it can be used without registration, some website features are only available through registration. To use all features, the user may register on the website. This involves filling out a form with mandatory fields, which authorizes Mimos & Compª to register a file called “cookie” in its system to improve your experience.
All information provided by the user must be true, and the user is solely responsible for any damages caused to Mimos & Compª, themselves, or third parties.
The password assigned to the customer is strictly confidential and personal and should not be disclosed or communicated to anyone.
The User must ensure the confidentiality of their password. If a Mimos & Compª customer forgets or loses their password, they should use the corresponding link to access the site.
Mimos & Compª is not responsible for any damages resulting from the misuse or negligent use of the password set by the User to access the profile.
Product Presentation
Items for sale are limited to existing stock. In case of stock shortage, Mimos & Compª will contact the customer by email or phone within a maximum of 15 days from the order date to inform the new delivery time for the product.
However, if one of the ordered products is unavailable, Mimos & Compª commits to sending the available products and offers the “delivery fee” for the rest of the order if the missing product is unavailable for an indefinite time.
Mimos & Compª asks the customer to choose a product of equivalent quality and price in place of the unavailable product.
In case of refusal by the customer, Mimos & Compª will proceed with a full refund of the product value.
Mimos & Compª is not responsible for the discontinuation of certain items.
Availability
The online store features items marketed by Mimos & Compª in its physical stores.
Mimos & Compª does its best to ensure that the information about these products is accurate and up-to-date. However, Mimos & Compª does not commit to the accuracy, correctness, or updating of the same information.
The photographs presented on the website are for illustrative purposes only and are the responsibility of the marketed brands.
Mimos & Compª does not guarantee that the information included in the product details is up-to-date or accurate.
prendasnet.com disclaims any responsibility for any errors published on the site, including photographic, pricing, and typographical errors.
Price and Taxes
The prices displayed on the prendasnet.com site are in Euros (€).
By default, prices include VAT at the legal rate in force in Portugal (23%), where applicable.
During checkout, the system automatically updates the VAT amount according to the destination country:
Shipments to Portugal and the European Union: prices include VAT.
Shipments outside the European Union: prices are displayed without VAT.
Shipping costs are not included in the displayed prices. They are calculated and added at the end of the order.
Mimos & Compª reserves the right to change its prices at any time. Products will always be invoiced at the price in effect at the time of order confirmation.
Some campaigns or promotions are exclusive to the online store and limited in time. All offers are subject to stock availability.
Promotions
Exclusive prices for the online store, promotions valid during the indicated campaign period, except for stock shortages.
Secure Payments
Multibanco Reference
“Service Payment,” with entity and reference, at any Multibanco ATM or through your home banking service. (Only available for Portuguese bank customers)
MB Way
Simple payment using “MB WAY” on your mobile phone. (Only available for Portuguese bank customers with the MB WAY app installed)
Credit Card
Order and card data are sent, duly encrypted, to the bank on the date of your order. You must always provide the card number, its validity, and the last 3 digits found on the back of the card.
Paypal
PayPal Standard redirects customers to PayPal to enter payment information.
Payshop
Simple payment at the “Payshop” agent network, CTT stores, or post offices.
Cofidis Pay
Pay for your order in 3 to 12 installments without interest or charges using your debit or credit card.
Other Payments
To make a payment by bank transfer or deposit, use the details provided at checkout. You can do this through your home banking or at an ATM.
Your order will only be processed after payment is received. To expedite shipping, we recommend sending the receipt to loja@prendasnet.com.
Shipping Conditions
Shipping:
We ship our products within the territories of EU countries and other European countries.
To check the possibility and shipping costs to countries not listed at Checkout, contact our Customer Support department via email: loja@prendasnet.com.
| Zone | Transport Costs | Free Shipping from | Delivery Estimate |
|---|---|---|---|
| Mainland Portugal | €4.99 | - | 24-48 hours |
| Madeira | €8.99 | - | 2-5 business days |
| Azores | €8.99 | - | 2-5 business days |
| Spain (Mainland) | €5.99 | - | 10-20 business days |
| Spain (Islands) | €9.99 | - | 10-20 business days |
| Europe | €15 | - | 10-20 business days |
| Rest of the World | €20 | - | Variable |
Shipping Times:
Mimos & Compª reserves a maximum period of 6 business days for order delivery, including preparation and transportation time, starting from payment receipt. Payments made after 3 PM will only be considered on the next business day.
Under normal conditions, Mimos & Compª commits to delivering the order within 24 to 48 business hours, provided the payment is confirmed by 3 PM.
For international deliveries, the period may extend up to 4 weeks.
In case of stock unavailability, the above deadlines may not be met. In this situation, Mimos & Compª will contact the customer to indicate a new expected delivery date or proceed with the refund of the amount paid.
Mimos & Compª is not responsible for delays exceeding the indicated deadlines when these result from external factors beyond its control.
For national deliveries, if CTT is unable to deliver, a Delivery Notice will be left in the mailbox. The order will then be available for pickup at the nearest post office for a period of 10 business days.
Exchanges and Returns
Mimos & Compª reserves the right to only accept the exchange or termination of the contract when the following conditions are verified and ensured:
- The product must be returned or sent for exchange in its original packaging;
- The product must be returned or sent for exchange with all necessary documentation;
- The product must be returned or sent for exchange without signs of use and without damage;
- The consumer must fully bear the direct costs inherent in the return, with a maximum shipping cost of €50 (not applicable in case of warranty exchange). Customers affected by transportation or technical issues with the item are excluded. In these cases, shipping costs will be covered by Mimos & Compª.
All products for exchange or return are analyzed upon delivery at Mimos & Compª’s facilities and only exchanges and returns that meet the above conditions will be accepted.
In case of exchange for a product of lower value than the first purchased product, the refund will be made to the NIB associated with the purchase payment.
In case of exchange, if the new order is of higher cost, the Consumer will have to cover the difference.
The exchange will only be considered valid if the previously described conditions are met and after confirmation of payment of the remaining amount.
The Consumer has the right to terminate the purchase and sale contract within 15 days from the date of physical possession of the goods.
To communicate the termination, you must fill out the form and send it to:
Mimos & Compª Merito d´Afectos, Unipessoal, LDA
Rua Santa Luzia, nº 18 – Loja 1,23 Centro Comercial Pombal Shopping
3100 – 483 POMBAL
or by email to:
loja@prendasnet.com
Legal Warranty
All products sold in our store are covered by a 3-year legal warranty, under the terms of the applicable legislation.
The warranty covers manufacturing defects or non-conformities detected after the delivery of the item. In these cases, the customer is entitled, at no cost, to repair, replacement, or, where applicable, a refund of the amount paid.
The warranty does not cover situations of normal wear and tear, misuse, falls, improper washing, or failure to observe the instructions for use and maintenance.
Limitation of Liability
The user is aware that using any website may not be 100% secure, with the possibility of information sent/received being intercepted by unauthorized parties.
Mimos & Compª is not responsible for security failures in communications (bugs, errors, technical failures, problems, or other limitations), nor does it assume any responsibility for the misuse of your information by third parties.
To the maximum extent permitted by law, Mimos & Compª excludes any direct or indirect liability for the use of the Site.
Intellectual Property Protection
The content of the site is the property of Mimos & Compª, or its contractors or partners.
Intellectual Property laws grant exclusive rights over the mentioned content, so partial or total reproduction of the content by any procedure and on any medium is subject to prior and express authorization from Mimos & Compª.
Alternative Dispute Resolution for Consumers
Under Law No. 144/2015, we inform you that, in case of consumer disputes, the consumer may resort to the following Alternative Consumer Dispute Resolution entity:
Consumer Dispute Arbitration Center of the District of Coimbra
Av. Fernão Magalhães, n.º 240, 1st – 3000-172 Coimbra
Phone: 239 821 690
Email: geral@centrodearbitragemdecoimbra.com
Website: cacrc.pt
The consumer can also use the European online dispute resolution platform, available at:
https://ec.europa.eu/consumers/odr
Revisions to these Terms and Conditions
Mimos & Compª reserves the right to change these Terms and Conditions at any time.
As such, the user agrees to review these Terms and Conditions every time they access the website to purchase an item, and to accept the terms and conditions in effect at the time of access.